Privacy Policy

At Ospitalità Smart Solutions, accessible through our online platform, we are committed to protecting the privacy of our users. This Privacy Policy outlines how we collect, use, and safeguard your information when you use our services. We process personal data in compliance with the General Data Protection Regulation (GDPR) and other applicable data protection laws.

Data We Collect

We collect personal data that you voluntarily provide to us when you use our service, such as when you register for an account, book a service, fill out a form, or contact us. This may include names, contact information, payment details, and information related to your specific service requests.

We also automatically collect certain information when you visit or use our site. This information may include your IP address, browser type, operating system, referring URLs, actions taken on the site, and device identifiers. We also use cookies and similar tracking technologies to collect data about your interaction with our online platform.

How We Use Your Data

We use the information we collect for various purposes, primarily to provide and improve our services, manage your account, process transactions, communicate with you, and ensure the security of our online platform. The legal bases for processing your data include the performance of a contract with you (e.g., managing your bookings), our legitimate interests (e.g., improving our services, preventing fraud), compliance with legal obligations, and, where applicable, your consent.

We may use your data to:

• Provide, operate, and maintain our services.
• Process transactions and send you related information, including confirmations and invoices.
• Manage your account and provide customer support.
• Communicate with you about updates, promotions, and other relevant information.
• Analyze how our service is used to improve its functionality and user experience.
• Protect the security and integrity of our online platform.
• Comply with legal requirements and respond to legal requests.

Sharing Your Data

We may share your personal data with third parties when necessary to provide our services, including with hospitality providers you book services with, payment processors, and other service providers who assist us in operating our online platform. These third parties are obligated to protect your data and use it only for the purposes for which it was disclosed.

We may also disclose your information if required by law, such as in response to a court order or a request from a regulatory authority. In the event of a business transfer, such as a merger or acquisition, your data may be transferred to the new owners.

Your data may be processed outside of your country of residence. When this occurs, we implement appropriate safeguards to ensure your data is protected according to applicable data protection laws.

Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which we collected it, including for the purposes of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

Your Data Protection Rights

Under GDPR, you have certain rights regarding your personal data. These rights include:

• The right to access: You have the right to request copies of your personal data.
• The right to rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
• The right to erasure: You have the right to request that we erase your personal data, under certain conditions.
• The right to restrict processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
• The right to object to processing: You have the right to object to our processing of your personal data, under certain conditions.
• The right to data portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
• The right to withdraw consent: Where we process your data based on your consent, you have the right to withdraw that consent at any time.
• The right to lodge a complaint: You have the right to lodge a complaint with a supervisory authority, particularly in the Member State of your habitual residence, place of work or place of the alleged infringement.

Security

We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, disclosure, alteration, and destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track the activity on our online platform and hold certain information. Cookies are files with small amounts of data which may include an anonymous unique identifier. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our service.

Third-Party Links

Our online platform may contain links to other sites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

Changes to This Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. We encourage you to review this Privacy Policy periodically for any changes.

Contact Us

For any questions or concerns regarding this privacy policy or your data protection rights, please contact us by mail at:

Ospitalità Smart Solutions
45
Via Nazionale,
Piano 3,
Florence, Tuscany,
50123
Italy